Chat-bot for restaurant

Overview of chatbot operation

12 functions:

1. Reservations

Now you can book a table for any free time without the participation of the establishment's staff

2. Collecting feedback

Performs feedback collection the day after the reservation or booking date

3. Restaurant menu

You can check out the assortment and prices of all the dishes on your menu and then place your order.

4. Personal cabinet

Will allow the customer to fill out their card and check the discount available to them

5. Delivery

The ability to direct the user to a food ordering page and then inform them of the order within messenger

6. Calling staff

The customer only needs to press a couple of buttons to select a reason and summon a waiter or administrator to his table

7. Notifications and mailings

This is a personal cabinet through which you can add a new newsletter. The module allows you to send text, links and media files that will be sent to the client's cell phone

8. Catalog of goods / services

This is a personal cabinet where you can upload your goods/services or add them manually. The client can view products in lists or each product separately, switching between them

9. Order basket

This is a personal cabinet in which it will be possible to see a table with all orders and information about the client. In the messenger the client can put several goods or services in the cart, select their quantity, and then make an order

10. Communication with the administrator

When you click the "Contact Operator" button, the dialog goes to a live person

11. Loyalty program

Ability to integrate your existing loyalty program into messengers and display accumulated bonuses to the client in his personal cabinet

12. Working with geolocation

Ability to show the user the nearest locations from the list you can create in the bot control panel.

Scheme of work


View PDF diagram

Employee bot capabilities:

1. Waiter calls

All staff call requests are displayed in the general list and in priority order

2. Working with geolocation

Ability to view the location of all couriers

3. Working with delivery

Review and assign orders to couriers