ChatBullet Privacy Policy

The ChatBullet Privacy Policy has been published and entered into force: 03.02.2025

At ChatBullet (referred to as "we", "us", or "our"), we consider the privacy and security of personal data to be of utmost importance.

We process personal data for (1) our own purposes and (2) under instructions from our customers who use the ChatBullet Service (the "Service"), uploading and keeping certain information within it. In the second case, we strictly adhere to the customers' instructions and do not use data for any other purposes than providing the Service (see details in the Data Processing Addendum).

This Privacy Policy outlines how we process personal data for our own purposes and the rights and responsibilities regarding the processing of personal data for the following data subjects:

Our customers, their end users, and representatives
Website users
Newsletter subscribers
Potential customers
Our counterparties and their representatives

The information covered includes data collected through the ChatBullet Service, on our website www.chatbullet.com, in our mobile apps, and other sources where this Privacy Policy is published.

If you have any questions or suggestions regarding our privacy practices, or if you wish to request data access, deletion, or exercise other rights as a data subject, please email us at [email protected].

How We Collect Personal Data
What Types of Personal Data We Process
For Which Purposes We Use Personal Data
How We Share Personal Data
Your Data Protection Rights & Choices
Data Deletion Request
For How Long We Retain Personal Data
International Data Transfers
Children's Information
Security
Legal Basis for Processing Your Personal Data (EEA Visitors/Customers Only)
For California Residents
Changes to Our Privacy Policy
How to Contact Us

1. How We Collect Personal Data

The personal data we collect depends on the interaction you have with ChatBullet. Most of this data can be categorized under the following circumstances:

When you use the ChatBullet Service: We store all the content you provide, including information related to you as a customer or end-user of the Service. This information is collected directly when you enter it or from integrations you link to the Service (e.g., Facebook, Instagram). If you ask us to sign a Data Processing Addendum (DPA) or other documents, we also receive data about you and your representatives.
When you send us emails or message us: We may store the content of your emails, attachments, and contact details.
When you submit forms or participate in events: If you fill out forms on the Site (e.g., contact us, subscription, demo request, event registration), we collect your contact details and any information provided in the form.
When you use the Site: We collect certain information from your usage, such as cookies or technical data (see Cookie Statement for more details).
When you join our communities: If you join groups on social media platforms (e.g., Facebook), we may access certain data from your profile and process your posts or comments. However, we don't gather that information or copy it into our systems; we only have access to it.

2. What Types of Personal Data We Process

We collect and process the following types of personal data:

Customer Account Details: To create or update your account and provide the Service, we collect your ID, name, email, location, products in use, and linked pages or accounts.
Financial Information: To process payments for Service subscriptions, we need credit card details (e.g., last four digits of the card number), account details, and payment information.
Contact and Business Information: We receive details about customers and potential customers for communication and cooperation purposes, including full name, title, company, email, and other necessary contact details.
Requests, Messages, and Forms: We store and process your messages, support requests, emails, and form submissions.
Usage Data and Technical Information: Metadata and log files are automatically collected when you interact with the Service. This includes IP address, browser type, time of use, and device identifiers.
Email Performance Data: We track engagement and performance of our newsletters through clear images (gifs) embedded in emails. You can opt out of this tracking by turning off images in the email.
Cookies and Similar Technologies: We use cookies on the Site for various functions, including personalization and performance monitoring (see Cookie Statement).
Customer Content: If you use the Service, you may upload personal data about your users, customers, and contacts. We process this data only on your behalf as a customer.

We ask that you do not send us sensitive personal data (e.g., social security numbers, health-related data, or information about racial or ethnic origin) via the Service.

3. For Which Purposes We Use Personal Data

We collect and process your personal data for the following purposes:

To Operate the Service: To create and maintain your account, communicate about your account, respond to Service-related requests, and fulfill billing obligations.
To Provide the Service: We process Customer Content information on your behalf as a customer (see details in the Data Processing Addendum).
To Communicate with You: We may send marketing communications related to ChatBullet if permitted by law. You will always have the option to opt-out.
To Conduct Events and Communication: We use your data for event-related communications and to request feedback.
To Comply with the Law: We may use your data to comply with legal requirements, respond to subpoenas, or fulfill tax and accounting obligations.
For Business Cooperation: We process information to enter into legally valid agreements with counterparties and their representatives.
For Compliance and Safety: We use your personal data to enforce the terms of Service, protect our rights, and prevent fraudulent or illegal activities.

4. How We Share Personal Data

We do not sell your personal data to third parties for commercial purposes. We may share your data in the following ways:

Service Providers: We use third-party companies (e.g., payment providers, cloud storage) to help us provide and operate the Service. These providers are allowed to process your personal data only as necessary to perform their services.
Professional Advisors: We may disclose personal data to legal, accounting, and insurance professionals when necessary.
Third-party Integrations: We share data with integrations linked to the Service, such as Facebook, Instagram, Stripe, PayPal, and others.
Business Transfers: In the case of a sale, merger, or transfer of assets, personal data may be transferred as part of the transaction.
Compliance with Laws: We may disclose personal data to authorities when required by law, to enforce the Service terms, or to protect our rights and safety.

5. Your Data Protection Rights & Choices

You have the right to:

Access: Request access to your personal data stored by us.
Correction and Deletion: Request to update, correct, or delete your personal data.
Objection: Object to processing based on legitimate interest.
Data Portability: Request a copy of your personal data in a structured format.
Withdraw Consent: Withdraw your consent if we rely on it for processing.
Complaint: File a complaint with a data protection authority.

For EEA, UK, and Switzerland residents, we provide the option to exercise these rights as described in applicable data protection laws.

If you wish to exercise your rights, please contact us via the Privacy & Security section on the Support Page or email [email protected].

6. For How Long We Retain Personal Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal obligations, resolving disputes, and enforcing agreements. Once no longer needed, personal data will be deleted.

7. Data Deletion Request

We respect your right to request the deletion of your personal data at any time, in accordance with applicable laws and regulations.

How to Request Data Deletion:

You can request the deletion of your personal data by sending an Email to [email protected] with the subject line "Data Deletion Request." In your request, please include the following information:

Your full name
The email address associated with your account
A brief description of the data you wish to have deleted

What Happens Next:

We will confirm receipt of your request within 48 hours.
Your request will be reviewed, and we will delete your personal data within 30 days, unless legal obligations require us to retain certain information.
You will receive a confirmation email once your data has been deleted.

If you have any questions or need further assistance, please contact us at [email protected].

8. International Data Transfers

Your personal data may be transferred and stored outside your country of residence, including in countries such as the U.S.. By using our Service, you consent to the transfer and processing of your data in other countries.

We adhere to EU-US Data Privacy Framework principles and are compliant with applicable data protection laws for international data transfers.

9. Children's Information

Our Service is not intended for children under 18 years of age. We do not knowingly collect or solicit personal data from anyone under 18. If we discover that we have collected data from a child under 18, we will promptly delete it.

10. Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

11. Legal Basis for Processing Your Personal Data (EEA/UK Residents Only)

For EEA/UK residents, we process personal data based on the following legal grounds:

Performance of a contract (Art. 6(1)(b) of GDPR)
Legitimate interest (Art. 6(1)(f) of GDPR)
Consent (Art. 6(1)(a) of GDPR)

For more information on our legal basis for processing, please contact us.

12. For California Residents

If you're a California resident, you have the right to request details about how we share your personal data with third parties. Please refer to the full section on California Consumer Privacy Act (CCPA) for detailed information on your rights.

13. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. We will notify you of any significant updates and provide an option to accept the revised policy.

14. How to Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Address:
FOP Malovanyi M.P.
43, Koblevska Street, Odessa, 65023, Ukraine