Chatbot for request processing automates the collection of customer inquiries, distributes them among employees, and controls execution.
Main Features
1. 24/7 Request Reception
- Customers submit requests anytime
- Automatic system registration
- Request receipt confirmation
- Tracking number assignment
2. Information Collection
- Structured request forms
- Required and optional fields
- Photo or document upload
- Service type selection
3. Request Distribution
- Automatic distribution to managers
- Assigning responsible person
- Workload consideration
- Executor specialization
4. Status Tracking
- Customer sees their request status
- Automatic change notifications
- Expected completion time
- All requests history
Company Benefits
Work Organization
- No request will be lost
- Deadline control
- Transparent accounting system
- Executor statistics
Time Savings
- No need to answer calls
- Automatic data registration
- Fewer input errors
- Fast executor distribution
Service Improvement
- Quick request response
- Status information
- Feedback
- Work quality assessment
Request Types
Bot can accept various request types:
- Master call
- Service orders
- Technical support
- Consultations
- Complaints and suggestions
Integrations
- CRM system
- Request tracking systems
- Master calendar
- SMS notifications
- Email mailings
Analytics
- Number of requests per period
- Average processing time
- Conversion to sale
- Request sources
- Rejection reasons
Request processing chatbot increases work efficiency and improves customer satisfaction.